Leaders in Placing Americans with Disabilities in Jobs

NTI Success Stories

Pamela

    “Hello, my name is Pamela and I would like to thank NTI from the bottom of my heart for the assistance they have given me in finding work from home.   I have been disabled by Multiple Sclerosis for 15 years now and have only been out of work 5.5 years.   Due to worsening visual, physical, and now cognitive symptoms, my Neurologist has only agreed to my working part-time from home.

 NTI has not only given me a wonderful recruiter, but they have been very patient and kind as they prepared me for work through their certification.  I didn’t pass at first even though I have very good clerical skills.  I was allowed to retake the course and that gave me a lot of confidence.

My background is in Customer Service and I have clerical skills through a brief stint in Business College.   Unfortunately, I did not have the telework computer skills needed to effectively compete with other work at home agents.  NTI’s training has enabled me to enhance these skills and to become the kind of employee that an employer like Alpine Access is looking for.

Now, I have a job that I love and can do while at home. The servant’s heart that I have been blessed with is essential to doing great Customer Service work.  The empathy to solve a problem as if it were your own is essential to what I do for Alpine Access.

When Iím not working I spend time using my social networking skills to offer encouragement to family and friends. I enjoy crafting, sewing, and cooking. I also love to read Scripture as my faith in Christ is at the core of everything that I do. I love the Bible Study sessions that I have with relatives of my faith.

I have had to adjust to not being as active as I used to be when I was working and going to college. Now, the time I spend with others is more valuable. Working from home has given me a better appreciation for face to face interactions. Because I canít see my customers, I have to be even more diligent to connect with them in a way that resolves their issue and builds a lasting rapport.

Thanks to telework and NTI, I am once again confidently entering the workforce.  I now know that the training, support, and opportunities for work are wide open for me.  I have recommended NTI to my social networking friends and family as well.  Please keep up the great work! "

 

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