Raymond attended the National Telecommuting Institute’s (NTI’s) Call Center 101 Certification. After a few months of training, Dwyer was hired by Alpine Access to work as a customer care professional to support a major insurance company.
“I was a few months out of skin cancer treatment feeling more defeated than I ever have in my life. I was up and about wondering what I was to do with my life. Who would hire me when I am on a constant cancer watch? It was about that time when NTI called me and asked me if I was interested in a work-at-home position.”