Thomas is a relatively new NTI employee, starting on the Meijer contract in November of 2013. He is not new to customer service however; he has built those skills over a lifetime! Thomas explains, “In high school, I worked at a full service gas station, pumping gas and washing windshields. My boss told me, ‘Look at the driver of the car. That is your real boss.’ That is a lesson that has stuck with me all my life.”
Home life is important to Thomas. He has a wife and seven daughters, ranging in age from 33 to 54. Thomas’s wife became totally disabled in 1989. In addition, his daughter Linda is developmentally disabled and lives at home. Thomas is truly appreciative of the opportunity to work provided by NTI: “It is very important that I be able to work from home. As my disabilities have advanced and compounded I am increasingly unable to do physical activity. As a Home Base Agent I am able to supplement our family income and feel worthwhile again. Plus, it gets me out of my wife's hair for a while!”
Originally from Nebraska, Thomas now lives in North Texas. At various times he has lived in Montana, Idaho, and Southern California. Thomas has a diverse and fascinating educational and work history. He attended the University of Montana, where he majored in Economics and Political Science, with a minor in Math. Thomas was in on the ground floor with the computer revolution: “As an undergraduate, I designed a course on Computers and Education for Apple computers that I taught to future teachers.”
Thomas has always responded to adversity by looking for new opportunities. “When our home burned to the ground in 1987, we moved to Southern California, where I worked writing Instructional Design courses and coding on early Macs.” Thomas continues to enjoy working with computers. In California, Thomas completely remodeled his home, which continues to be an interest of his. In addition, he enjoys reading, and recommends the mystery series by J.D. Robb, a pen name for Nora Roberts.
In closing, Thomas offers the following words: “Humility is not thinking less of yourself, but thinking of yourself less.” As Thomas explains, “That motto guides me in my life. For example, when I mow my lawn, I mow my neighbor’s too. It’s a small thing to do, but I enjoy it.”