Zeanne is one of NTI’s earliest employees, starting on the IRS contract in 2004. Zeanne loves the customer service focus of her position, which she prefers to sales, remarking, “I am happy that I don’t have to charge people!” On a more serious note, Zeanne truly enjoys customer service and is great at it. She is very happy to work from home at a more relaxed pace.
Originally from San Jose, Costa Rica, Zeanne has a unique story. “I began coming to the United States for treatments, from the age of two to eighteen, at the Shriners Hospital in Shreveport, Louisiana.”, she explains. Due to her time at the hospital, Zeanne spoke English first before she spoke Spanish.
Zeanne is in a wheelchair, so her day to day routine includes challenges just to accomplish all the tasks of a busy household. Her family shares cooking responsibilities and housekeeping chores, which is a huge help. Lately, Zeanne has been struggling a bit with the house-hunting process. “It is frustrating to deal with people who don’t understand the needs I have, such as wide doorways”, explains Zeanne. “There are so many needs for additional education and action in regard to the requirements of disabled people.”
Zeanne and her husband attended high school together, and have been married for 27 years. They have three children: a son, 23, a daughter, 21, and a son, 14. The two eldest attend Miami Dade College as well as holding down part time jobs, while the youngest is home-schooled.
Zeanne has an active personal life. “I have seven long-time friends that I often get together with to celebrate birthdays,” she comments. In addition, Zeanne provides translations of legal documents for Miami residents.
Zeanne is a well-grounded, happy, person as she expresses in her personal life philosophy. “There are no coincidences in life. It is the hand of God helping me out. Whatever life brings me, I feel I learn something, become a better person, or am guided onto a better path. Whatever happens, I know that while I don’t know what the future holds, I know who holds my future!”